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WordPress Support Log: “Fatal error: Call to undefined function WPaaSAdminget_user_locale()” & “Fatal Error: Cannot use WPaaSPlugin”

By February 15, 2019April 30th, 2022No Comments

Today we had a support customer report the following error on their WordPress website that is hosted by GoDaddy:

Fatal Error: Cannot use WPaaSPlugin as Plugin because the name is already in use in /home/content/p3pnexwpnas04_data01/04/2919604/html/wp-content/mu-plugins/gd-system-plugin/includes/log/components/trait-plugin-helpers.php on line 5

 

Other customers have seen a similar error message:
Fatal error: Call to undefined function WPaaSAdminget_user_locale() in /home/content/p3pnexwpnas02_data01/56/2697756/html/wp-content/mu-plugins/gd-system-plugin/includes/admin/class-walkme.php on line 103

 

Upon further inspection, we found that the error has affected many of GoDaddy’s managed hosting sites for 24+ hours: https://www.godaddy.com/community/Managed-WordPress-Hosting/Sudden-Fatal-error-on-my-site/m-p/37231

 

We resolved this issue for our GoDaddy customers by renaming their plugins directory, which resolved it. This is what we have found to be the quickest fix to resolution.

 

If you have experienced this same issue and have recommendations on how to solve it, please leave these in the comments below. And ff you are experiencing this same issue and want us to solve it for you, contact us – we would love to help you out!

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