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WP Engine powers your website with the best WordPress hosting for businesses. Lightning-fast load times, world-class security, and a better website experience for customers. Focus on growing your business, not website development or maintenance.

Premium WordPress Hosting and Support

The premium WordPress hosting infrastructure is designed for speed, security, stability and scalability. With a highly-optimized platform that's proven to dramatically increase site speed, it’s better for your business, and it’s better for your visitors! Take advantage of our WordPress updates, managed upgrades, daily backups, and continuous website monitoring. All of this helps you keep your site secure so you can focus on your business. We’re passionate about your businesses success!

Don’t need hosting?

Do you need help with your WordPress site maintenance, security, and updates?
Purchase a Service plan and let us handle the rest, so you can get back to what you do best!

Frequently Asked Questions

Do unused hours roll over?

No, unused hours in one month do not roll-over to the next month. Instead, the hours are a ‘use it or lose it’ model and must be consumed in the calendar month. Each new month you will get a new set of hours.

Do I have to host with you to use your support?

All of our hosting is done on WP Engine, which is a premier hosting provider. While we do not require clients to migrate their site so it’s hosted on our WP Engine account, we do recommend it so we can more easily support you. If you are happy with your current host but still want service and support, we also offer that.

What kind of work is covered in the extra development hours?

We do anything related to WordPress. We will install plugins, add content, build out pages, change the menu, make modifications to sliders, add photos, update your theme or plugins, post a blog, etc. If it’s WordPress, we cover it.

What if I need more support or development hours than allowed in my plan?

If the support or development need is a one-time need then you may purchase additional service hours from us. If you are likely to consistently need more hours, then you may increase the extra dev hours.

Will you do the work for me?

Yes! Unlike other support companies who just tell you what needs to be done, with our monthly support and development hours we will login to your website and make the changes for you. We will also take care of all the updates, backups, and security protection for your site.

What is ‘Fix-it Insurance’?

Fix-it Insurance means that if your site is hacked or if you have a bug due to an update, we will fix it for you free of charge.

A few important notes about this:

  • Custom development (CSS, HTML, PHP, JavaScript) is not covered in this insurance. If an upgrade or hacking requires custom development to fix, then this development would cost extra.
  • Themes or plugins that are not commercially supported are not covered in this guarantee.
  • In many cases fixing a hacking or upgrade issue will require reverting to the last known clean version of the site. In this case, ThemeSupport is not responsible for any lost data due to this reversion.
  • If a bug or conflict in a theme or plugin causes your site to break, then we will restore the site to the previous clean version and will not attempt to update that theme or plugin further until a fix is released.

What are your support hours and contact methods?

Our support hours are 9 AM to 5 PM (Mountain Time), Monday through Friday. We provide email based support. Additionally, we may call customers to ask clarifying details.

What if I have other questions not addressed here?

Please contact us and we’ll answer them for you. We love to hear from potential customers.